Shipping & Delivery

Almost everything we offer is sourced or made for you, not pulled from a shelf. Your timeline is shown before you pay, and confirmed in writing the moment you order. Nothing ships until it has passed our own eyes.

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  Sourcing & production. Loose certified diamonds are typically sourced within 7 to 10 business days. Finished and custom pieces are made to order in 3 to 4 weeks. Until 5 December, a piece ordered for Christmas is made in 2 weeks and arrives before Christmas Day. Custom commissions get an exact timeline in writing before any deposit is taken, and we keep you informed at every stage.
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  How we ship. Every item travels fully insured, by signature-required courier, with tracking shared the moment it leaves us. We never ship a diamond uninsured or without a signature at the door. Not once, not ever.
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  Where we ship. To 23 countries: Canada, the United States, the United Kingdom, Ireland, Australia, New Zealand, Japan, Singapore, Hong Kong, the United Arab Emirates, and across Western Europe: France, Germany, Italy, Spain, the Netherlands, Belgium, Switzerland, Austria, Sweden, Norway, Denmark, Finland and Portugal. Wherever you are on that list, the same rules apply: insured, tracked, signed for. If you are somewhere else, write to us and we will usually find a way, but we would rather arrange it with you than have a checkout refuse you. We do not yet ship to Quebec.
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  Duties & taxes. Prices are in Canadian dollars and are shown before tax. For deliveries within Canada, the sales tax that applies to your delivery address is calculated and added at checkout, and itemised on your receipt. For international orders, import duties and local taxes are set by your country and are payable by you on arrival; check your country's thresholds before ordering, and write to us if you'd like help estimating them before you buy.
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  Loose stones. A loose curated stone travels the same way a finished piece does, insured and tracked and signed for, sealed with its independent grading report. The report is part of the stone, so keep them together. If a stone is coming back to us within its 30 days return window or under a trade, don't book a courier yourself. Write to us and we arrange the insured return, both directions on our cover.
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  Packaging. Discreet, unbranded outer packaging. What's inside is nobody's business but yours.
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  Delays. Customs, couriers, and sourcing occasionally run on their own clock. When something outside our control affects your timeline, you'll hear it from us first, with a revised date rather than an excuse.
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  Risk & title. Your piece is insured by us for the entire journey. Risk passes to you on signed delivery.
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  Changes. We may update this policy. The version on this page at the time of your order is the one that applies to that order, and the date at the top of the page tells you which version you are reading.

Returns travel on the same terms, insured and arranged by us. Where you stand after delivery is set out under Returns & The Guarantee and, said the way we mean it, on The Dagarias Guarantee.

Questions before you order, or a delivery you're watching for: concierge@dagarias.com